We could not ask simple question, it was one rude employee after the next. we ignored him and continued on with our day, boy was that not the ending of the rudeness. At this point we just we are so exhausted we just want to check the room and go have fun, we ask a security guard can you please tell us where is the elevators, he told us to go back to the front desk and ask them.

At this point we go back to the front desk and ask for a manager. Guess what yep you guessed it the room had one bed lol (no hair story). I could not believe I gave this place the benefit of a doubt.Īfter checking in for about 45mins YES 45mins. He showed his disgust and made us very uncomfortable. What a mess the front staff his name was Zeke or ziek not sure, because he removed his name tag, he was more concerned about us booking though a 2nd party and that I gave him a passport instead of my Id, he forgot his manners.

I said let me give it a go, I already paid in advanced though my job at the hospital.

These dates where planned ahead and my friend refused to Cancelled, even after I told her my experience. Such a beautiful hotel, minus the hair and rude service.Īnd guess what on August 17,18, I stayed again. I had enough.īut for my first stay here I had to give it a one star. I just wanted to start my day and take my kids out. He quickly changed his tone and told me he will give me another room and a late check out. I told the manager this is the first time I speak with him and I need a room change, I have no idea what his talking about. I looked at the phone like what in the twilight zone is going on here. Dones we have moved your room several times. I asked to speak to management, I waited 16 mins on hold, once he picked up the phone I try to explain the hair that was discovered in the buckets towels and soap dish. I called the front desk and was told towel will be brought up to room, but nothing else. I experienced problems during my stay, once I checked in I went to my room to settled down and unpack, my husband's turns and tells me I'm going to go get ice, he opens the bucket and there's hair inside of it, disgusting right! But the hair madness did not end there, my child went in the bathroom to wash her hands there she discovered hair on the towels and the soap dish. Hello My name is Mireya and I've stayed at this hotel july 16-17 2020.

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